Everyone who buys professional audio/visual equipment wants someone to talk to when things go wrong. And it *will* go wrong. ProMedia is committed to servicing what it sells and getting the customer back up and running as quickly as possible. All support requests are handled first come, first served between the hours of 8:00 AM and 5:00 PM, Monday through Friday. For fastest response, please call 901-753-4114. You may also use our online support form for support requests, or you may visit us at 7865 Trinity Road #110, Cordova, TN 38018. Onsite support is also available.